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Privacy Policy and Cookie Notice

Personal Information We Collect

We collect information from you when you subscribe to our newsletters and email services, such as Name, Email, Address, Telephone & mobile number. This information helps us provide the most relevant email content. When you use our website we collect information about how you use the site through cookies. This helps us to make our website easier to use and the content more useful.

Cookies and Analytics

When you visit our Together Dental website we use Cookies to help improve your user experience and navigation of the website. We use third-party companies to collect information by using cookies and analytics technologies. A cookie is a text file containing small amounts of information which a server may download to your computer, mobile or tablet when you visit a website or use an app. This Cookie Policy provides you with information about cookies, what we use and why.

Here at Together Dental we use different types of cookies which are used for different things and are on different parts of the website. These include letting you navigate between different pages on a website efficiently, remembering preferences you have given and helping us to identify ways to improve your overall site experience. Others are used to provide you with advertising, which is personalised to you and your interests. We also use cookies to help us analyse our website usage and how web pages are performing.  To find out more about cookies visit aboutcookies.org or allaboutcookies.org.

We would like to help you understand the different types of cookies we use on this website and what they do. Please see below a breakdown below.

Information collected via cookies and other technology

The cookies used on this site do not collect directly identifiable personal information such as name, address, email address etc. However, certain cookies may collect information which relate to a unique ID or another identifier which, when combined with other information, allow a profile to be created. This profile is used to target adverts to your interests. This ad personalisation is explained more detail in the section below.

Cookies used on our sites

We have grouped the cookies used on our sites into four categories as set out below. As well the cookies we use, we work with third-party companies who place cookies on your device. For a list of third parties we use, please see our cookies management tool. Please note that the data they collect may also be subject to their privacy policies.

When working with third-party companies we take steps to protect your data. For example, we place contractual limits on how data collected about people using our services is used and we regularly audit our sites to make sure only cookies we have authorised are being used.

  1. Necessary cookies

These cookies let you move around the website and use essential features such as accessing secure areas of the website and identifying you as being logged in. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet. As these cookies are necessary for the correct functioning of our website, you are unable to control their use from within the cookies management tool.

  1. Analytics cookies

These cookies collect information about how visitors use our websites. This includes details of where the visitor has come from (e.g. referring domains, search engines, marketing campaigns) and the pages viewed. We also collect details on the site path of the visitor, which content visitors are clicking on, which products visitors are interested in and purchase, and the total number of times a visitor has been to our website.

We use the information to improve our website and enhance the experience of its visitors. We may share this information with analytics and search engine providers that assist us in the improvement and optimisation of our site.

  1. Functionality cookies

These cookies allow our websites to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

  1. Advertising cookies

These cookies are used to collect information about your browsing habits to deliver advertising more relevant to you and your interests. The personalisation of ads may be based on data collected about your use of our services (for example what pages you visit) and other data attributed to you by the ad platform. These include data points such as interests, age, gender and similar statistical characteristics inferred from internet browsing or marketing data that an advertiser holds about you.

To personalise our advertising and web experiences, unique identifiers such as an ID stored by a Cookie, or a Mobile Ad ID are used to help create an ad profile. These are unique codes set on your device’s mobile operating system. Data that identifies you directly, such as name, mobile number or email address is not collected by the cookies or used for the purposes of advertising.

We work with carefully selected partners to show both personalised and non-personalised ads. These partners include advertising agencies and tech platforms who perform data analysis to enable personalised ad delivery and tracking. These companies may also use data collected from cookies dropped by other websites you have browsed on your device. This enables the display of ads based on your browsing behaviour, which may mean the ads you see are more relevant to your interests. This can also help to limit the frequency of adverts you see across the internet if you have already seen a particular ad.

These partners may use a process called cookie syncing to process data from other sources, including your browsing of other websites, to infer what type of ad might interest you. This activity is performed by matching the cookie ID assigned to your device with another cookie ID likely attributable to you but held in a different database. To find out more about how ad personalisation works please visit https://www.youronlinechoices.com/

If you chose not to accept cookies or wish to remove them, you can do so in your history browser by selecting, clear browsing data, cookies and other site data.

Using Your Personal Information

By using our enquiry forms you are consenting for us to contact you with regards to our services. Using the website and cookies will show us how to make the website better.

Disclosures

We won’t sell or rent information about you. Our employees, suppliers and subcontractors will only be able to access information about you if and when it is part of their job and only for the purposes set out in this privacy policy.

Security of Your Personal Information

We will store all your personal information you provide on our secure servers. Because the internet and email are never fully secure, please be careful with the information you share with us. And please, if you find a flaw or think we can improve what we do, please let us know. Once we have received your information, we will use strict procedures and security features to reduce the risk of unauthorised access. If you wish to make a Subject Access Request regarding your personal data, please contact your local practice directly.

Email Policy

We send emails to customers and those people who have signed-up. You control what mailings you receive and can unsubscribe from marketing at any time. Customers will of course still receive important information, alerts and notices relating to their dental care.

Together Dental maintains a strict opt-in only policy in regard to its email communications. We only send email to individuals who have requested that these mailings be sent to them, or as part of an ongoing relationship we have with an individual or business.

Your right to control what mailings, if any, you receive from Together Dental is important to us. The information below will assist you in understanding the different mailing options you have, and how you can notify us of changes in the mailings you wish to receive or to unsubscribe in general.

If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to enquiries@togetherdental.com for review.

Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

Access to Dental Records

You have the right to see any notes in your file. You are also entitled to see any data held on your file on the computer system under the terms of the Data Protection Act. Any request must be made by writing to the Practice Manager, or by filling in our Records Request Form. The process may take up to a calendar month.

Confidentiality

All personal information discussed with the Dentists and other practice staff will be treated in strictest confidence. Only members of the team have access to patient details. All of our patient records are securely stored. All staff have received training in the handling of confidential information, and our written and computer records are compliant with the General Data Protection Regulations. Information will not be disclosed to other parties not involved in the patient’s care without the patient’s specific permission in writing.

Third-party Websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating Information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Model Publication Scheme

A guide to information provided by NHS dentists under the Model Publication Scheme, can be found https://ico.org.uk.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by e-mail to enquiries@togetherdental.com

Updated: 13th August 2021

Refreshing Dentistry